Frequently asked questions
Why does Lilly have independent provider options available?
Do the independent providers listed on Lilly.com only prescribe Lilly medicines?
The providers that are available via Lilly.com are independent. They will use their own clinical judgement when treating patients. All care is provided based on the specific needs of the individual patient.
Independent providers may prescribe a Lilly medicine, a medicine made by another company, a different type of treatment, or make other recommendations.
What is the “Find in-person care” search tool, and how is it different from telehealth?
While some of the providers may also offer telehealth visits, the main goal is in-person care. Telehealth available through Healthgrades is different and separate from the telehealth-only providers listed at the Lilly website.
How are independent service providers selected as options ?
Criteria considered include
• Quality of care
• Services offered
• Geographical accessibility, and
• User experience feedback.
We also ensure alignment with our company values and ethical, regulatory, and legal compliance.
Does Lilly have access to the data I share with an independent telehealth service provider ?
For more information, please see our Privacy Statement, Consumer Health Privacy Notice, and Terms of Use.
Why do I have to provide my photo ID to sign up with a telehealth provider?
How much does a telehealth appointment cost, and how can I pay?
Does the telehealth evaluation cost include the cost of medicines?
Who is eligible to use independent telehealth provider 9amHealth?
9amHealth will conduct an eligibility assessment as part of the sign-up process. 9amHealth provides care for people living with diabetes or obesity.
For more details, visit the 9amHealth website.
How can I learn more about independent telehealth provider 9amHealth?
For general information about 9amHealth, visit the 9amHealth website.
If you would like to connect with someone on their team directly, you can:
- Email: support@join9am.com
- Text/call: (202) 932 9958
Who is eligible to use independent telehealth provider Cortina Health?
Cortina Health will conduct an eligibility assessment as part of the sign-up process. Cortina Health provides care for people living with dermatology conditions.
For more details, visit the Cortina Health website.
How can I learn more about independent telehealth provider Cortina Health?
For general information about Cortina Health, visit the Cortina Health website.
If you would like to connect with someone on their team directly, you can:
- Email: support@cortinahealth.com
- Call: 1(629)-800-5118
Who is eligible to use independent telehealth provider Cove?
Cove will conduct an eligibility assessment as part of the sign-up process.
In general, the criteria include the following
- 18 or older
- Experience migraine or episodic headaches
For more details, visit the Cove website.
How can I learn more about independent telehealth provider Cove?
For general information about Cove, visit the Cove website.
If you would like to connect with someone on their team directly, you can:
- Use the chat feature available on their website
- Text/call: (877) 456 2683
Who is eligible to use independent telehealth provider Form Health?
Form Health will conduct an eligibility assessment as part of the sign-up process.
In general, the criteria include the following:
- 18 or older
- Body mass index (BMI) 30 or above
- Body mass index (BMI) 27 or above with weight-related conditions
- Have had an appointment with a primary care physician within the last year
For more details, visit the Form Health website.
How can I learn more about independent telehealth provider Form Health?
For general information about Form Health, visit the Form Health website.
If you would like to connect with someone on their team directly, you can:
- Use the chat feature available on their website
- Complete and submit this form on the Form Health website.
Who is eligible to use independent telehealth provider HealthTap?
HealthTap offers access to virtual primary care from board-certified U.S. doctors in all 50 states and D.C.—for children 1+, teens, and adults. Online primary care doctors on HealthTap treat a wide range of acute and chronic conditions, including Type 1 and Type 2 diabetes.
For more details, visit the HealthTap website.
How can I learn more about independent telehealth provider HealthTap?
For general information about HealthTap, visit the HealthTap website.
If you would like to connect with HealthTap team directly, you can:
Who is eligible to use independent telehealth provider Isaac Health?
Most people are eligible for an assessment with Isaac Health. Isaac Health will determine insurance coverage as part of the sign-up process.
For more details, visit the Isaac Health website.
How can I learn more about independent telehealth provider Isaac Health?
For general information about Isaac Health, visit the Isaac Health website.
If you would like to connect with someone on their team directly, you can:
Who is eligible to use independent telehealth provider knownwell?
knownwell will conduct an eligibility assessment as part of the sign-up process. knownwell provides care for people living with obesity.
For more details, visit the knownwell website.
How can I learn more about independent telehealth provider knownwell?
For general information about knownwell, visit the knownwell website.
If you would like to connect with someone on their team directly, you can:
- Email: info@knownwell.health
- Call: (339) 793 8998
Who is eligible to use independent telehealth provider Ognomy® Sleep?
Ognomy® Sleep will conduct an eligibility assessment as part of the sign-up process.
In general, the criteria include the following:
- 18 or older
- Diagnosed with sleep apnea or other sleep-related breathing disorders
- Concerned about sleep apnea or other sleep-related breathing disorders
For more details, visit the Ognomy website.
How can I learn more about independent telehealth provider Ognomy® Sleep?
For general information about Ognomy®, visit the Ognomy website.
If you would like to connect with someone on their team directly, you can:
- Use the chat feature available on their website
- Email: support@ognomy.com
- Call: (877) 664 6669
Who is eligible to use independent telehealth provider Synapticure?
Synapticure will conduct an eligibility assessment as part of the sign-up process. Synapticure provides care for people living with cognitive conditions.
These include:
- Alzheimer’s Disease
- Dementia
- Mild Cognitive Impairment (MCI)
- Amyotrophic Lateral Sclerosis (ALS)
- Parkinson’s disease
For more details, visit the Synapticure website.
How can I learn more about independent telehealth provider Synapticure?
For general information about Synapticure, visit the Synapticure website.
If you would like to connect with someone on their team directly, you can:
What is Thrive Global?
Why has Lilly partnered with Thrive Global?
Is the purpose of Thrive Global to diagnose or treat a condition?
Do I need an account to access the Well-being content?
How do I create an account to access the full Well-being library?
What is the Thrive AI Health Coach?
Is the Thrive AI Health Coach intended to diagnose or treat medical conditions?
What devices or wearables are supported with Thrive AI Health?
Do I need a separate account to access the Thrive AI Health Coach?
What is Planet Harvest and why is Lilly partnering with them?
Planet Harvest is a company working to get more fresh fruits and vegetables from farms to families by reducing food waste and improving how our food supply works.
We're partnering with them because we believe making life better means more than just medicine—it means helping people access the nutritious food they need to stay healthy. Together, we're working to help make fresh, healthy food more available in communities across the country.
Where can I find more information or get support from Planet Harvest?
Visit Planet Harvest’s website to learn more about them.
If you are participating in the Planet Harvest program and need support, please email contact@planet-harvest.com.
Are you cutting out the physician from the patient-provider relationship with this program?
How can I be listed in Healthgrades?
Healthgrades is an independent service provider for healthcare professionals. One way to access it is through the In-Person Care page. With the Healthgrades tool, providers can use the NPI lookup to verify if their Healthgrades profile is visible in the results seen by Lilly.com visitors.
Start by locating the “Are you a healthcare professional?” banner above the search results. After locating your profile using NPI, Healthgrades offers instructions to opt-in, opt-out, or update your profile.
How can I remove my Healthgrades profile from the results displayed on Lilly?
1. Select a condition and select “Search for doctors” to populate a Healthgrades tool.
2. Locate “Are you a healthcare professional?” above the list of provider results.
3. Select “Go”. A pop up will appear to enter your NPI number. This is used to locate your Healthgrades profile. If your profile appears in the results displayed by Lilly.com, you will see instructions to opt-out.
Note: This opt-out will only remove your profile from Lilly search results, not from results on the Healthgrades website.